At Prestige Findings, we are committed to delivering exceptional products and excellent customer service. Please read our shipping and returns policy before placing your order.

Shipping Information

Processing Time

All orders are processed within 1–2 business days after payment has been confirmed.

During busy periods or promotional events, processing may take slightly longer.

Delivery Times

We aim to deliver most orders within:

2–5 business days

Please note that some larger or made-to-order items, including furniture, sculptures, chandeliers, and oversized home décor, may require additional handling and shipping time. In these cases, delivery may take slightly longer depending on the item’s size, availability, and destination.

Once your order has been dispatched, you will receive tracking information where available.

Shipping Locations

We currently ship throughout the United Kingdom.

For international shipping enquiries, please contact our customer support team before placing your order.

Order Tracking

Where available, tracking information will be sent via email once your order has been shipped.

If you have not received tracking information within a few days of ordering, please contact us and we’ll be happy to assist.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will work quickly to resolve the issue by arranging a replacement, repair, or refund where appropriate.

Returns & Refunds

We want you to be completely satisfied with your purchase.

As many of our products are supplied directly from trusted international manufacturers, our returns and refund process follows our supplier’s policy.

Items may be eligible for a return or refund if:

  • The item arrives damaged or defective.
  • The incorrect item was received.
  • The item significantly differs from its description.

To request a return or refund, please contact us before returning any item.

Return Conditions

Returned items must:

  • Be unused and in their original condition where applicable.
  • Include original packaging where possible.
  • Be approved by our customer support team before being returned.

Returns sent without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return unless faulty:

  • Custom-made or personalised products
  • Clearance or sale items
  • Products damaged through misuse
  • Items returned outside the permitted return period

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed back to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has entered production or shipping, cancellation may no longer be possible.

Need Help?

If you have any questions regarding your order, delivery, or returns, please contact our customer support team.

Email: support@prestigefindings.co.uk
Website: https://prestigefindings.co.uk

Prestige Findings
Luxury Furniture • Sculptures • Lighting • Home Décor