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    Frequently asked questions

    How can I contact your customer support team?

    You can contact us by email or through our online contact form. We aim to respond to all enquiries within 24 hours, Monday to Friday.

    What are your customer service hours?

    Our support team is available:

    Monday – Friday: 9:00am – 5:00pm (GMT)

    We are closed on weekends and UK public holidays.

    Do you deliver throughout the UK?

    Yes. We deliver to addresses across England, Scotland, Wales and Northern Ireland. Delivery times may vary depending on the product and your location.

    How long will my order take?

    Please allow 2-5 working days for delivery.  Custom-made or oversized items may require additional production and shipping time.

    Do you offer free delivery?

    Yes we offer free uk delivery on all products.

    What payment methods do you accept?

    We accept all major debit and credit cards along with other secure payment methods available during checkout.

    Crafted for Modern Luxury

    We work with trusted manufacturers, skilled artisans, and specialist designers from around the world to bring together collections that reflect quality, innovation, and refined craftsmanship.

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